Refund & Cancellation Policy

Last updated: 31 July 2026

Comikoo sells prepaid credit packs — one-time digital purchases delivered to your account instantly on successful payment. There are no subscriptions, so there is nothing recurring to cancel.

1. Automatic refunds for failed generations

If an AI generation fails, the credits it reserved are returned to your balance automatically — you never pay credits for output you didn’t receive. Every grant, spend, and refund is visible in the transaction history on your account page.

2. Refunds on credit-pack purchases

• All sales are final. Credit packs are digital goods delivered to your account immediately on payment, and purchases are not refundable once completed, except where required by applicable law. Please review the pack and price on the checkout page before paying — and note that credits never expire, so an unused balance keeps its full value.
• Duplicate or erroneous charges: if you were charged twice, or charged without the credits arriving in your account, contact us within 30 days and we will refund the erroneous charge in full.

3. How refunds are paid

Approved refunds are issued through Razorpay to your original payment method. Razorpay typically processes refunds within 5–7 business days; your bank may take a few additional days to show the credit. Refunds are issued in INR for the amount originally charged — if your bank converted the charge to another currency, the refunded amount you receive may differ slightly due to exchange-rate movement and any fees your bank applies.

4. Free credits

Promotional and signup credits have no purchase value and are not refundable or exchangeable for money.

5. Contact

Refund requests and payment questions: abhikiki@gmail.com. Please include the email address on your Comikoo account and the payment reference so we can locate the transaction quickly.